Report an issue
Message us as soon as possible after delivery. Include your order number when available, the ordering phone number, a clear description and photos or video showing the issue.
Keep the item and packaging
Please keep the product, accessories and original packaging in their received condition while the review is in progress. Do not send an item back without confirmation from our team.
How we review requests
Our team reviews the order information and evidence to determine whether replacement, correction or another reasonable resolution is available. Eligibility depends on the specific issue and product condition.
Important exclusions
Damage caused after delivery, misuse, missing packaging or a preference change after receiving the correct item may not qualify for replacement. We will explain the decision clearly before any return arrangement.
Need clarification?
Message the Twilight Market team before ordering and we will explain the relevant details.
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