Before confirmation
An order request sent through WhatsApp is not final until our team confirms it. You can change or withdraw the request during this stage.
After confirmation
Message the same WhatsApp account used for the order and provide the ordering phone number and order details. We will cancel the order when it has not entered dispatch processing.
After dispatch
Cancellation may no longer be possible once the parcel has been handed to the courier. Any available option and courier cost will be explained based on the order status.
Refused deliveries
Please contact us instead of refusing a confirmed parcel without notice. Unannounced refusal can create courier charges and may affect future order confirmation.
Need clarification?
Message the Twilight Market team before ordering and we will explain the relevant details.
Ask on WhatsApp